How can we help?
Whether you're stuck, curious, or just want to share feedback, we're listening.
In-app feedback
Tap Settings → Send Feedback inside the app to reach us with context about your device and version already attached.
Email us
Write to our support team directly. We aim to respond within one business day, and always within 72 hours.
Browse FAQs
Most common questions about data export, subscriptions, Heirtag printing, and family sharing are answered below.
We usually reply within 1 business day.
Evenings and weekends may take a little longer, but we answer every message. Heirsay is built by a small team that reads every note personally.
Frequently asked questions
Open Settings → Export Data inside Heirsay. You'll receive a structured archive containing your photos, audio and video recordings, transcripts, and written stories. Export is available on both Free and Premium tiers and you can do it as often as you like.
Subscriptions are managed through your Apple ID. Open the iOS Settings app → tap your name → Subscriptions → Heirsay → Cancel Subscription. Your Premium features stay active until the end of the current billing period, and none of your content is deleted if you downgrade.
Heirsay generates Heirtag sticker sheets sized for standard Avery label paper. Open the Heirtag screen for any heirloom, tap Print, and send the sheet to any home printer. Peel the label and apply it somewhere discreet — the bottom of a vase, inside a jewelry box, the back of a frame.
Each Heirtag contains both an NFC chip area and a printed QR code. Most modern phones can tap the tag to open the story instantly, or open the camera and point it at the QR code. The story plays in any browser — the person scanning does not need the Heirsay app installed.
Open Groups → Create Group, give it a name, then tap Invite. You can share an invite link by text, email, or any messaging app. Family group sharing is a Premium feature, but invited members can view and contribute to a shared group without needing their own Premium subscription.
Yes. All subscriptions are processed through Apple's App Store using StoreKit. Heirsay never sees, handles, or stores your payment details — Apple manages everything, including renewals and refunds.
Still need a hand?
Our inbox is always open. Drop us a line and we'll get back to you personally.
Email support@heirsay.app